Shipping Policy
At Auto Carplay, we are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for information regarding order processing, delivery times, and shipping procedures.
Order Processing
All orders are processed within 1–3 business days after payment has been received and verified.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, processing times may be slightly extended.
Shipping Times
Estimated delivery times:
| Region | Estimated Delivery |
|---|---|
| Norway | 5–10 Business Days |
| France | 6–12 Business Days |
| Rest of Europe | 5–12 Business Days |
Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, weather conditions, or peak shipping periods.
Tracking Information
Once your order has been shipped, you will receive a confirmation email containing tracking information.
Tracking updates may take 24–72 hours to appear after shipment.
Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated.
We may offer free shipping promotions from time to time. Any applicable shipping discounts will be displayed during checkout.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by your local government.
These charges are the responsibility of the customer and are not included in the product price or shipping fee unless explicitly stated.
Delayed Deliveries
While we strive to meet estimated delivery times, delays may occasionally occur due to:
-
Customs inspections
-
Weather conditions
-
Carrier disruptions
-
Public holidays
-
High shipping volumes
We are not responsible for delays caused by shipping carriers or customs authorities.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is provided and the order has already been shipped, we may not be able to issue a refund or replacement.
Please contact us immediately if you notice an error in your shipping information.
Lost or Stolen Packages
If tracking shows your package as delivered but you have not received it, please:
-
Check with household members or neighbors.
-
Contact the shipping carrier directly.
-
Reach out to our support team for assistance.
We are not responsible for packages lost or stolen after successful delivery confirmation.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Email: support@autocarplay.com
Customer Support Hours: Monday–Friday, 9:00 – 17:00
We aim to respond to all inquiries within 1–3 business days.