Return & Refund Policy


At Auto Carplay, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You may return your item within 30 days of receiving your order.

To be eligible for a return:

  • The item must be in its original condition.

  • The item must be returned with all original accessories and packaging.

  • Proof of purchase is required.

  • The product must not show signs of misuse, physical damage, or unauthorized modification.

Non-Returnable Items

Returns will not be accepted for:

  • Products damaged due to improper installation or misuse.

  • Items returned after the 30-day return period.

  • Products with missing parts not due to our error.

  • Items damaged by accidents, neglect, or unauthorized repairs.

Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Photos or videos showing the issue

  • A brief description of the problem

Depending on the situation, we may offer:

  • A replacement product

  • A refund

  • Replacement parts

Return Process

To initiate a return:

  1. Contact our customer support team at support@[yourstore].com

  2. Include your order number and reason for return.

  3. Wait for return instructions before shipping the item.

Returns sent without prior authorization may not be accepted.

Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.

  • Processing typically takes 5–10 business days, depending on your payment provider.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect.

  • Original shipping fees are non-refundable unless required by applicable law.

Order Cancellations

Orders may be cancelled within 12 hours of purchase.

Once an order has been processed or shipped, it can no longer be cancelled and must follow the standard return procedure.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: support@autocarplay.com

Business Hours: Monday–Friday, 9:00  – 17:00 

 

We aim to respond to all inquiries within 1–3 business days.